Member Resources

Supra Information

Supra lockbox systems provide secure, trackable access to listed properties. Whether you're new to Supra or looking to get more out of your eKEY, this page has what you need.

Overview

Secure Access for Real Estate Professionals

Supra is the industry-standard electronic lockbox system used by UCAR members across the Upper Cumberland. The Supra eKEY app on your smartphone lets you access lockboxes, manage showings, grant access to other agents, and track who has entered your listings — all from your phone.

eKEY AppTurn your smartphone into a Supra key. Available on iOS and Android.
Showing TrackingSee exactly who accessed your listings and when — right from the app.
Guest AccessGrant one-time or temporary access to contractors, stagers, and non-member agents.
Offline AccessWorks without cell service when your app is updated for the day.
Tutorial Videos

Learn How to Do More With Supra

Short how-to videos from Supra to help you get the most out of your eKEY.

Grant Access to Non-Member Agents

Opens doors to new buyers while maintaining control and accountability for listing access.

Grant Access to a Single Access User

Provide convenient and secure one-time access to individuals such as contractors, stagers, and others.

Assign a Listing to a Lockbox

Learn two easy ways to assign a lockbox to a listing and easily see which listings have had showings.

Show a Listing Without Cell Service

No cell service? No problem. Keep your eKEY app updated for the day and open lockboxes anywhere — even off the grid.

Support & Resources

Need Help With Supra?

Contact UCAR staff or visit Supra's support resources directly for account setup, billing, and technical assistance.

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Supra Agent Support

Available 7 days a week, 5am–7pm Pacific. Call or email for eKEY, lockbox, and account help.

1-877-699-6787 SupraSupport@honeywell.com
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Supra Online Support

Access Supra's full knowledge base, user guides, and video library.

supraekey.com
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Contact UCAR

Questions about Supra membership through UCAR? Our staff can help.

jeanne@ucar.org

Questions About Supra Access?

UCAR staff are here to help you get set up and make the most of your Supra membership.

Contact UCAR Call 931-528-4093